These Terms & Conditions form the Coaching Agreement between Fabulous Beyond 40 Ltd (“Fabulous Beyond 40”, “we”, “us”) and the person purchasing coaching services (“Client”, “you”).

By purchasing our private coaching and accepting these Terms & Conditions, you confirm that you have read, understood and agree to the terms below.

1. Important: starting your coaching within 14 days

If your coaching is due to begin within 14 days of your purchase, by accepting these Terms & Conditions you expressly request that Fabulous Beyond 40 begins providing your coaching services before the end of the statutory 14-day cancellation period.

You will still retain your statutory right to cancel during that 14-day period. However, if you ask us to begin providing coaching and then cancel before the 14 days have expired, we may charge you a proportionate amount for any coaching services already provided up to the point at which you tell us you wish to cancel.

If the service has been fully provided during the 14-day cancellation period following your express request, and you have acknowledged that your right to cancel will be lost once the service has been fully performed, your statutory cancellation right may end at that point.

Nothing in this section affects any other statutory rights you may have.

2. Your right to cancel after purchasing

If you purchase coaching online or at a distance, you will normally have a statutory right to cancel the agreement within 14 days of entering into it, without giving a reason.

If you exercise this right before coaching has begun, any payments you have made will be refunded in accordance with your statutory rights.

If, at your express request, coaching has already begun during the 14-day cancellation period, you may be required to pay a proportionate amount for the services already provided up to the point at which you tell us you wish to cancel.

To exercise your statutory right to cancel, please contact us clearly stating that you wish to cancel the agreement.

These provisions do not affect any other statutory rights you may have.

3. Our coaching relationship

Successful coaching relies on an open and collaborative relationship.

We ask you to communicate honestly, be open to feedback and make reasonable time and space to participate in the coaching process.

Our role is to help you understand your current situation, identify your priorities and support you in making realistic and sustainable changes. We will provide guidance, education, accountability and coaching, but ultimately the decisions you make and actions you take remain your responsibility.

We cannot guarantee any particular health, weight, fitness or other outcome. Results vary between individuals and depend on many factors, including circumstances outside our control.

4. What your 12-week coaching includes

Your initial coaching agreement runs for 12 weeks and includes:

one 60-minute initial consultation;

five 30-minute private coaching sessions;

a personalised focus based on the priorities identified during your initial consultation;

a simple weekly check-in;

reasonable between-session coaching support;

access to relevant Fabulous Beyond 40 resources where these are useful to your coaching; and

a final review and discussion about appropriate next steps.

Our coaching follows the individual rather than a fixed curriculum. What we work on, and the resources or recommendations we provide, will therefore vary according to your circumstances, priorities and progress.

Sessions should normally be used during the 12-week coaching period.

We understand that life occasionally gets in the way. Where significant illness, bereavement or other exceptional circumstances substantially disrupt your ability to take part, we may agree to extend or pause the coaching period.

Any extension or pause is at our discretion and must be agreed with us.

5. Coaching fees and payment

The fee for the initial 12-week coaching programme is:

£570 when paid in full; or
three monthly instalments of £200.

The three-instalment option is a payment arrangement for the complete 12-week coaching programme. It is not a month-to-month coaching arrangement.

By choosing the instalment option, you are committing to the full 12 weeks of coaching and to making all three payments, subject to your statutory cancellation rights and the other provisions of this Agreement.

Deciding after coaching has begun that you no longer wish to participate does not, by itself, cancel the remaining instalments.

If a scheduled instalment cannot be collected, we will contact you to arrange payment. We reserve the right to pause coaching sessions and between-session support while an overdue payment remains outstanding.

Nothing in this Agreement affects any statutory rights that cannot lawfully be excluded.

6. Appointments and cancellations

We ask for at least 24 hours' notice if you need to cancel or rearrange a coaching session.

Where sufficient notice is given, we will make every reasonable effort to find another suitable appointment during your coaching period.

Where less than 24 hours' notice is given, or you do not attend a booked appointment, the session may be treated as having been used.

We recognise that genuine emergencies and exceptional circumstances happen. We will use reasonable discretion where illness, emergencies or other circumstances outside your control prevent you from providing 24 hours' notice.

If we need to cancel a session, that session will not be lost. We will arrange another suitable appointment with you.

7. Arriving for appointments

We run a busy coaching clinic and ask you to join your appointment as promptly as possible.

If you arrive late, we will still provide as much of your booked session as reasonably possible.

However, where another Client is booked immediately afterwards, we may not be able to extend your session beyond its scheduled finishing time.

A late start caused by the Client does not normally entitle the Client to additional coaching time at a later date.

8. Online coaching and technology

Unless otherwise agreed, private coaching sessions take place online using Zoom or another suitable video-conferencing platform.

We recognise that technology can occasionally have its own ideas.

If a connection is interrupted, both Client and Coach should make reasonable attempts to reconnect and continue the session.

If a significant technical problem prevents the session from continuing and cannot reasonably be resolved, we will arrange additional time or another session to make up for the coaching time genuinely lost.

Where appropriate, replacement time may be provided on a pro-rata basis rather than repeating an entire session.

9. Between-session support

Your scheduled coaching sessions are the main focus of our work together, but reasonable support is also available between appointments.

This may include responding to questions, reviewing your weekly check-in or providing brief guidance connected with the areas we are already working on.

Between-session support is not an emergency or 24-hour service. We aim to respond within a reasonable period during normal working days.

Where the volume or nature of contact goes substantially beyond what could reasonably be considered between-session coaching support, we will discuss this with you and agree appropriate boundaries.

10. After your initial 12 weeks

At the end of your initial 12-week coaching period, we will review your progress and discuss what, if anything, would be useful next.

There is no obligation to continue coaching.

Depending on your circumstances, you may choose to finish coaching, use another Fabulous Beyond 40 service, or continue receiving private coaching.

Clients who wish to continue may be offered ongoing private coaching on a rolling monthly basis, currently charged at £200 per month.

Ongoing coaching currently includes:

two 30-minute private coaching sessions per month;

weekly check-ins;

reasonable between-session support; and

access to relevant Fabulous Beyond 40 resources.

The rolling arrangement does not begin automatically. You must actively agree to continue.

Once rolling coaching begins, there is no further minimum term. You may cancel before your next monthly payment becomes due and no further monthly payments will be taken.

Fees and the services included in ongoing coaching may change from time to time. We will give you reasonable notice before any change affects a future payment.

11. Promotions and changes in price

From time to time, Fabulous Beyond 40 may offer promotional prices, discounts, special offers or different packages.

The price agreed when you purchase your coaching is the price applicable to your agreement.

A promotion or lower price offered subsequently does not retrospectively change the price you agreed to pay and does not create an entitlement to a refund, credit or compensation for the difference.

Similarly, if our prices increase after you have entered into your initial 12-week agreement, this will not increase the price you have already agreed to pay for that programme.

12. Functional testing

Where we consider it potentially useful, we may discuss optional functional testing with you.

Tests might, for example, involve samples of blood, saliva, urine or stool depending on the test concerned.

Testing is not included within your coaching fee unless we expressly tell you otherwise.

Where testing is ordered through Fabulous Beyond 40, we may have access to practitioner pricing which differs from the laboratory's normal retail price.

The price charged to you may include an amount for arranging and administering the test and for our professional involvement in supporting you with the results.

The total price payable by you will always be explained and agreed before a test is ordered.

Where appropriate, we can help you understand and interpret test results within your coaching sessions. This interpretation is provided within the scope of our professional qualifications and is not a medical diagnosis.

Where a test result identifies something that we believe requires medical investigation, diagnosis or treatment, we may recommend that you discuss the result with your GP or another appropriately qualified healthcare professional.

Functional testing is generally provided by independent third-party laboratories. Their own terms, processes, turnaround times and limitations may therefore also apply.

13. Supplements

We may occasionally recommend nutritional supplements where we consider them appropriate.

You are never obliged to purchase supplements through Fabulous Beyond 40.

Where supplements are purchased using a practitioner account available to us, we may be able to offer them at a price below the normal retail price.

We will normally pass on a substantial proportion of any practitioner discount available to us. The precise discount and price may vary according to the supplier, product and practitioner arrangement in place at that time.

The price payable will always be made clear before you place an order.

Supplier prices and practitioner discounts can change and we therefore cannot guarantee that a particular percentage discount will remain available indefinitely.

A recommendation to consider a supplement does not guarantee any particular result.

You should tell us about relevant medications, allergies, medical conditions, pregnancy or other circumstances which could affect the suitability of a supplement.

Where appropriate, we may recommend that you check suitability with your GP, pharmacist or another appropriately qualified healthcare professional.

14. Coaching, nutrition and medical advice

Our coaching provides health and nutrition education, behaviour-change coaching, guidance and support.

It does not replace medical diagnosis or treatment.

We do not diagnose diseases or medical conditions and our coaching should not be regarded as a substitute for advice from a doctor or other appropriately qualified healthcare professional who is familiar with your individual circumstances.

Where something falls outside our professional scope, we may recommend that you seek appropriate medical or other professional advice.

You remain responsible for deciding whether to follow any recommendation discussed during coaching.

You should seek appropriate medical advice before making significant changes to exercise, nutrition, supplements or other aspects of your health where a medical condition, medication, pregnancy, injury or other relevant circumstance makes this appropriate.

15. Information you provide to us

Good coaching depends upon the quality of information available to us.

You agree to provide information that is accurate to the best of your knowledge and to let us know about relevant changes in your circumstances that could materially affect our recommendations.

This may include relevant health conditions, diagnoses, medications, allergies, injuries, pregnancy or medical advice you have received.

You are not expected to disclose information that is irrelevant to your coaching.

16. Confidentiality

We will treat information shared with us during your coaching as confidential and will not disclose details of your coaching relationship or what you tell us without your permission, except where disclosure is required by law or where there is another lawful basis or professional obligation to do so.

Please be aware that a coaching relationship does not carry the same legal privilege as certain relationships with legal or medical professionals.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

17. Testimonials and public comments

We will not identify you publicly as a Client or use details of your coaching experience for marketing purposes without your permission.

If you voluntarily make public comments about Fabulous Beyond 40 or your coaching experience — for example on social media or in a public review — we may share or refer to those public comments in our own communications.

Where we wish to use a Client's story, photograph, detailed testimonial or other material beyond simply sharing something they have already made public, we will seek appropriate permission.

18. International Clients and payments

All Fabulous Beyond 40 fees are set and charged in pounds sterling (GBP).

Where you pay using a bank account, card or other payment method denominated in another currency, the amount charged in your local currency will depend upon the exchange rate applied by your bank, card provider or payment processor when the transaction is processed.

Any currency-conversion charge, international transaction fee or other fee imposed by a third-party payment provider is your responsibility.

Fabulous Beyond 40 does not control currency exchange rates or third-party charges and cannot reimburse differences resulting from exchange-rate movements or charges imposed by your payment provider.

International Clients remain responsible for checking whether there are any local restrictions or requirements which apply to their participation in health or nutrition coaching from a UK-based provider.

19. Ending coaching early

Outside any applicable statutory cancellation period, the initial 12-week programme is a fixed coaching agreement rather than a monthly subscription.

If you decide that you no longer wish to participate, you can stop attending coaching. However, choosing not to use the remaining coaching does not automatically cancel amounts still due under an agreed instalment plan.

We recognise that exceptional circumstances can arise. If serious illness, bereavement or another significant unforeseen circumstance makes continued coaching genuinely impractical, please speak to us.

We may agree an appropriate pause, extension or other arrangement depending upon the circumstances.

Nothing in this section affects any statutory right to cancel, terminate or seek a remedy where our services have not been supplied as required by law.

We also reserve the right to end the coaching relationship where there is a serious breakdown in the coaching relationship, abusive or inappropriate behaviour, persistent non-payment, or another substantial reason which makes continued coaching inappropriate.

Where we end a fixed-term coaching agreement for reasons that are not caused by a serious breach by the Client, we will deal fairly with any unused paid-for services.

20. Problems and complaints

If you are unhappy with any aspect of your coaching, we ask you to raise it with us as soon as reasonably possible.

We would much rather have the opportunity to understand the problem and try to resolve it than allow an issue to rumble quietly in the background.

You can contact Fabulous Beyond 40 using the contact details provided on our website or in your coaching communications.

Nothing in this section affects your statutory rights or your right to use any legal remedy available to you.

21. Liability and statutory rights

We will provide our coaching services with reasonable care and skill.

Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights available to you under applicable consumer law.

To the extent permitted by law, Fabulous Beyond 40 will not be responsible for losses which could not reasonably have been foreseen when this Agreement was entered into or which arise from decisions or actions taken by you outside the reasonable scope of the coaching services provided.

Nothing in this Agreement is intended to remove or reduce your statutory consumer rights.

22. Events outside our reasonable control

Neither you nor Fabulous Beyond 40 will be responsible for a failure or delay caused by circumstances genuinely outside reasonable control.

Where such circumstances substantially affect coaching, we will make reasonable efforts to rearrange sessions, pause the coaching period or agree another fair solution.

23. Governing law and jurisdiction

This Agreement is governed by the laws of England and Wales.

Subject to any mandatory consumer rights that apply in your country of residence, the courts of England and Wales will have jurisdiction in relation to disputes arising from this Agreement.

If you live outside England and Wales, nothing in this Agreement is intended to deprive you of any mandatory consumer protections or rights that the law applicable to you does not permit you to waive.

24. General provisions

This Agreement, together with any specific information provided to you at the point of purchase and our applicable Privacy Policy, describes the basis upon which we provide your private coaching.

If any provision of this Agreement is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we choose not to enforce a particular provision on one occasion, this does not mean that we permanently waive our right to rely upon it in the future.

We may update our standard Terms & Conditions from time to time.

Changes will not retrospectively alter the material terms of an existing fixed 12-week agreement unless you agree to those changes or they are required by law.

25. Agreement

By purchasing Fabulous Beyond 40 private coaching and accepting these Terms & Conditions, you confirm that:

* you have read and understood these Terms & Conditions;

* you understand what is included in the 12-week coaching programme;

* you understand that the three-payment option is an instalment arrangement for the complete programme rather than a monthly subscription;

* you understand the appointment cancellation and lateness provisions;

* you understand the distinction between coaching and medical advice;

* if your coaching begins within 14 days of purchase, you expressly request that we begin providing the service during your statutory cancellation period; and

* you agree to be bound by these terms, subject always to your statutory rights.